At JANAINVICTA.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfil all of your expectations, so we offer you A. Returns and B. Refunds under the following conditions:
If the product does not fit the customers expectations i.e sizing or aesthetic issue, the following applies:
1. customers may exchange for a correct size,
2. a product swop to the value of goods purchased.
3. A INVICTA Voucher to the value of the goods purchased,
all the above under following conditions:
- The selected size does not fit the customer's measurements.
- Customer simply wants to change for another product.
- Patterns have some variations according with the picture.
- Color is different from the picture.
- Material quality is not exactly what customer wants.
CONDITIONS TO APPLY FOR A RETURN:
- Return shipping costs are the customer's responsibility.
- Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
Refunds are only made on the condition that the products sent are evidently damaged or there is a manufacturing defect. If so, please send proof via email, products will be refunded after a fair assessment has been made.
To exercise the right to change, return or apply for a refund please make sure the above conditions have been met.
Send an email email@example.com with the subject line RETURN or REFUND followed by your name and reason as well as attached pictures of the item.
Example: RETURN: Michelle Rudo. Item too small.